Complaints Procedure

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you are unable to resolve any problems between you and would like to make a formal complaint, then you should write to Mr Paul Cairaschi. Making a complaint will not affect how we handle your case.

What to do if we cannot resolve your complaint

We sincerely hope that you do not have cause to complain, though, in the event that you have been through this firm's complaints procedure and you do not consider the matter to be resolved, you have the right to complain to the Legal Ombudsman. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

and

If you would like more information about the Legal Ombudsman, please contact them:

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9.00 to 17.00.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority:

www.sra.org.uk/consumers/problems/report-solicitor

 

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© 2022. Universa Law Ltd Solicitors, Temple Chambers, 3 – 7 Temple Avenue, London, EC4Y 0DA
Universa Law Ltd is a company registered in England with number 05633217 and registered office address at Temple Chambers, 3 – 7 Temple Avenue, London, EC4Y 0DA.
Universa Law Ltd is authorised and regulated by the Solicitors’ Regulation Authority with number 447077.